Unfortunately some building projects encounter difficulties which often result in disputes between customer and builder. Some of the most common problems are as a result of:

• Misunderstandings over the specifications
  
• Requirements changing mid-way through the project
  
• Cash-flow difficulties
  
• Unexpected additional expenses
  
• Lack of progress
  

Our mediation service is designed to resolve these difficulties and put the project back “on track” by working with both parties in an attempt to resolve the problem and ensure that the project is completed to the satisfaction of both parties.

However it is a sad fact of life that, despite our mediation service, some property projects do go wrong, and for many reasons. Perhaps the builder experiences cash-flow problems, or has taken on too many projects at once, or (despite your best endeavours to check beforehand) is simply incapable of doing the job! This can happen to even the most organised and best prepared people. Indeed the First Stop directors have themselves faced just this type of calamity! Because of this, and our experience within the often stressful insurance sector, we are able to offer a rapid and sympathetic response should this type of disaster strike.

As property professionals who take great pride in the reputation built up over the years, our sole aim is to get your projects back on track and completed at a fair price.

The one thing we do not do is to take advantage of people caught in this stressful situation.